Returns & Refund Policy

Last Updated: October 11, 2026

At SUNSHINEWAY LLC, customer satisfaction is important to us. This Returns & Refund Policy explains how return requests, damaged items, and refunds are handled when you shop with us.

1. Return Requests

If you are not satisfied with your purchase, please contact us to discuss your return request.

Before returning any item, customers must contact our support team for instructions and confirmation. Unauthorized returns may not be accepted.

Return eligibility depends on the condition of the item, the reason for the return, and the applicable return requirements.

2. Return Conditions

To help us review a return request, items should generally:

Be unused and in their original condition.

Include original packaging and any included accessories, where applicable.

Be accompanied by the order confirmation or proof of purchase.

Meet the applicable return eligibility requirements.

Furniture items that have been assembled, modified, damaged through misuse, or returned without necessary components may require additional review.

These conditions do not limit any rights customers may have under applicable law.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs of the item and its packaging, if available.

Our team will review your request and explain the available resolution, which may include a replacement, repair, refund, or another appropriate solution, subject to applicable law and the circumstances of the case.

4. Refund Eligibility

Refund requests are reviewed after we receive the necessary information and, where applicable, inspect the returned item.

Approved refunds will be issued to the original payment method whenever possible. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

We will communicate the outcome of your refund request after it has been reviewed.

5. Return Shipping Costs

Return shipping arrangements and costs depend on the reason for the return and the applicable return instructions.

If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping so we can review the situation and provide guidance.

For other return requests, any applicable return shipping costs will be communicated before the return is finalized, subject to applicable law.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests cannot always be accommodated once an order has been processed, dispatched, or prepared for delivery. If cancellation is no longer possible, our team will explain the available options under this policy and applicable law.

7. Non-Returnable Items

Certain products may be ineligible for return where permitted by applicable law. Any such exclusions will be communicated in the relevant product information or before purchase.

Nothing in this policy is intended to exclude rights that cannot legally be excluded.

8. Exchanges and Replacements

If you need a replacement or wish to exchange an item, please contact our support team.

Exchanges and replacements depend on product availability, the reason for the request, and the applicable return requirements.

9. Contact Us

For questions about returns, refunds, cancellations, or damaged items, please contact:

SUNSHINEWAY LLC

Phone: +1 (856) 654-8946

Email: Sunshinewayfurnitures@proton.me

Address: 6 OAKWOOD CT. HAMILTON, NJ 08620

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for shopping with SUNSHINEWAY LLC. We appreciate your trust and the opportunity to serve you.